Frequently Asked Questions
Is American Maid™ Cleaning Services insured and bonded?
We are fully insured and bonded for your protection. Additionally, all of our well trained cleaning service professionals are covered with worker’s compensation insurance, the most commonly overlooked for our industry. So if one of our cleaning technicians gets hurt while cleaning your home, they are covered under our worker’s compensation insurance, not your home owner’s insurance.
What is the cost of house cleaning?
American Maid™ is not your typical franchise cleaning company. We do not have hidden fees nor we have extra-charges for services not disclosed to our clients. All of our quotes are simple, straightforward and are all based on an hourly rate. Check our section "Our Rates" for more information. American Maid™ promises to give you the best possible price for the highest quality cleaning you expect.
How long will it take to clean my home?
Since every home is as unique as the people living there, the amount of time that we get to spend in your home is dependent upon the amount of cleaning that needs to be done, the tasks to be performed, the size of your home, amount of furniture, artwork, etc. At American Maid™ we focus on quality and we promise to give you the best possible price for the highest quality cleaning you can expect.
Will I always get the same cleaning team?
YES! We know how important it is to be able to trust someone coming into your home, rental or office. No one wants to have a different cleaner every time and having the issue of building trust over and over again... or worse, not having that trust, and feeling like you're just a number in a draw. Having experienced that myself when working for a big franchise cleaning company, that was the main complaint that I repeatedly heard from my clients. So when you become a client of ours, rest assure that your home and your family will always have the same trustworthy cleaner or cleaning crew, every time! I am so confident in giving you that promise, that if even once you have a different crew or cleaner... your service will be FREE! This way you can relax, because you will know who is in your home every single time.
Can I make changes to my cleaning services?
Of course you can! We at American Maid™ understand that no home is the same. All of our cleaning services are completely customizable to the specific needs of our customers. If you see some services on our "All Inclusive Priority List" that you don't need or you'd like to add additional services that are not on the list, then let us know during the free in-home estimate visit (or let us know at anytime after), and we will add them or swap them out for your specific needs.
What is the difference between a "first time cleaning" and a "regular maintenance cleaning"?
The difference is that a "first time cleaning" usually takes us a little longer since we have never cleaned your house before. This cleaning is also a thorough cleaning, very similar to a spring cleaning. We scrub and sanitize all blinds, window sills, front of cabinets, doors and door frames, and baseboards in addition to our "regular maintenance cleaning" list .
Do you bring your own cleaning supplies, chemicals and equipment?
Yes, we bring everything we need to clean your home, so you don't have to worry about anything. However, if you would like us to use some of your specific products for your cleanings, we would gladly do so at no extra charge.
Are there any extra fees or hidden fees?
As stated before, we are not your typical franchise cleaning company that does not disclose hidden fees or charges for extra services without the knowledge of the customer. When you receive a customized free quote from American Maid™, it will be based on our hourly rate and there will NOT be any other additional fee. If you decide to request additional services (i.e.: sweep the garage area, or cleaning out your fridge, etc.) we just add the additional time that is required to complete those extra services at your home.
Do you offer move in/move out cleaning services?
Yes, we at American Maid™ specialize in deep cleaning services for clients looking to move in or out of a home, town-home or apartment. So if you're planning on listing your home on the market, or if you're simply needing to move and want your deposit back, give us a call and schedule your move cleaning services.
Do you work around pets? What should I do if I have pets?
You know your pets better than we do. We own pets as well, so we are very used to them. But if your pet has some specific needs while we clean, or it's not comfortable with vacuums or strangers in their home, please let us know.