Thank you for choosing American Maid™ to assist you with your residential cleaning needs. We take great pride in what we do and we can promise you that: "Quality will always be our commitment to you and your family!”
In order to ensure the above satisfactory quality, we have several policies that we ask you to review. This is not a contract. American Maid™ reserves the right to adjust our rates and policies at any time.
We accept all major credit cards (Visa, MasterCard, AmEx, Discover), cash and PayPal payments. We no longer accept checks (personal or business). A credit/debit card is required to remain in our secured file at all times. You may update your card information by calling in for our staff to add that information to your account. New clients are required to pay for the service in full at time of booking appointment. This amount will be refunded in full if client cancels with more than 48 hours notice before scheduled appointment. If the appointment is cancelled with less than 48 hours notice a $59 cancelation fee will be deducted from the refund of the initial payment. Existing clients are welcomed to pay via credit card at the time of their cleaning service (our technicians are authorized to carry a credit card reader for their smart phone), or pre-pay online via the client portal found on our website. If payment is not left at the time of service, the card on file will automatically be billed the same day when the services were rendered. If the credit transaction is declined, the client will be notified via email, and an electronic invoice will be sent. The terms of the invoice will always be "due upon receipt". If still no payment has been made by the client for all services rendered, then such client's account will be suspended and he/she will not be able to schedule a cleaning until such payment has been made. After a 3-day period, the client will receive a termination/collections notice. All invoices 15 days past due will have a $15 late fee applied. If payment still has not been rendered, the account will then be sent to collections and a collection fee of 30% will be added to the amount due.
All cleaning appointment times will be confirmed 48 hours prior to the scheduled cleaning date, unless under excused circumstances i.e. same day cleaning, holidays, inclement weather, etc. For all re-occurring cleanings, upcoming cleaning dates will be confirmed several weeks in advance, in order to allow time to make necessary changes to the schedule. Confirmation will be sent through your preferred method of contact.
Entry Client may provide entry to their home whichever way they feel most comfortable. It is the responsibility of the client to ensure that our cleaning technicians can gain access to your home if a key has not been left in the drop box or for the office to keep on file. There will be a $59 cancellation fee for all scheduled cleanings cancelled due to lack of proper entry.
There will be a $59 cancellation fee for all confirmed cleanings that are cancelled with less than 2 business days’ notice. We ask that you please understand that your appointment impacts our schedule and with lack of proper notice, we are not capable of making the changes that are necessary in enough time. This not only impacts the employees of American Maid™, but fellow clients as well.
Client satisfaction is our primary goal. If you are not 100% Satisfied with your cleaning service, please do not hesitate to call us IMMEDIATELY after your cleaning is complete! If we are contacted no more than 24 hours after the services have been rendered, and satisfaction has not been met, we will send the crew back to address the complaint until the client is 100% satisfied with their service, for FREE. Discounts and refunds are not applicable for recall purposes. Please also note that American Maid™ is not responsible for damages to items that are not properly displayed. For example, a picture frame that is not properly hung on a wall using not only a nail/screw, but a dry wall anchor as well. We are also not responsible for damage occurring in places susceptible to wear and tear that are necessary for us to handle to perform the cleaning. For example, handles used to open appliances, knobs on the faucets etc. The lifespan of such items is indeterminable and we cannot be accountable for damage following what is considered to be a necessary function to perform our job. Refunds for damages will be contingent on the depreciation of the item. If the item is less than 1 year old, a refund for replacement of equal value will be issued.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with American Maid™. Please see our 24-hour guarantee if you are dissatisfied with your cleaning. There are no refunds for gift certificate purchases.
Our employees are very important to us, and we are very serious about keeping them safe. Therefore, they do not use ladders more than 3 steps high or move anything heavier than 50 lbs. These types of activities put our employees in danger of injury. If you would like us to clean behind appliances like a refrigerator, oven or sofa, please move it prior to the cleaning to allow access to the desired area. For all special requests, simply give us a call to arrange for your request to be handled properly. Please be aware that the cleaners are not responsible for washing and folding laundry, or washing dishes (we can place the dishes in your dishwasher upon request).
American Maid™ does not require tipping, but it is a sincere and great way to say thank you to your cleaning technicians. Such gesture from you can be a powerful appreciation for their service and can mean a great deal.
Thank you for respecting our company's policies and we promise that we will always respect you as our client. We truly appreciate your business and your loyalty to our company.